Refund policy

Returns

For all returns please email: contact@saintmind.co.uk

You can return any item within 14 days of receiving your order for a refund (excluding sale items). The items returned must be in the original condition it was sent in (unworn/unwashed) and complete with any tags & packaging. All returns will be inspected by ourselves if we deem any of the items returned to not be in a re-saleable condition your refund will not be processed and you will be contacted by our team. We will not be responsible for refunding any original postage costs, nor any postage costs incurred when returning items. We will refund the payment method used to place the order within 7 days once we have inspected the items and are satisfied with it. We suggest returning the items using a tracked shipping service. This is to ensure that the item is safely returned to us and to enable both parties to track the package during transit. Certain items such as the sin mask and similar accessories, fall under a category where they cannot be returned or refunded. This is because these products involve personal use and their return could pose hygiene-related concerns. When purchasing such items, please take note of the product description, as it will clearly mention if the product is non-refundable and non-returnable due to these hygiene reasons.

International Returns

For customers returning items from outside the UK, these additional conditions apply:

We suggest returning the items using a tracked shipping service. This is to ensure that the item is safely returned to us and to enable both parties to track the package during transit. It is essential that any returned items be sent Delivery Duties Paid or specified to the courier your shipping with that the item is being sent back as a return. This means that you, as the sender, are responsible for paying all the costs associated with shipping and returning the goods, including custom charges, duties, and taxes. The item should be marked as "return merchandise" on any customs documentation. Any packages returned using a Delivery At Place (DAP) or Delivery Duty Unpaid (DDU) service will not be accepted and may be returned to the sender at their expense. Please note that failure to comply with these conditions may result in your return being rejected upon arrival or additional charges being levied upon receipt of the returned items.

Cancelling your order

Unfortunately, once your order is processed we are unable to cancel your order.

Amending your order

Unfortunately, we are unable to amend any details or addresses on orders.

Received An Faulty Item

If the item you received is faulty, please accept our apologies for the inconvenience. Please email: contact@saintmind.co.uk and we will try our best to resolve this issue for you.

Free promotional items

If you have purchased from our website and received a free promotional gift, it's our way of expressing gratitude for your support. However, if you decide to return your entire order, it is important that the promotional item is also returned, If the promotional item is not returned, the value of the promotional item will be deducted from the refund amount of the purchased items. Please note: some items cannot be returned due to hygiene reasons (sin mask) and the value of the promotional item that cannot be returned will still be deducted from the refund amount if you decide to return your entire order.