TERMS & CONDITIONS

Shopping With Us

Our team will take good care to keep all details of your payment & order secure as we use Square payment gateway / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

Customs & Tax

All orders are shipped out from the UK, you may be subject to additional import fees upon delivery. We would recommend using the Import & duties calculator as a guide. Non-UK customers are responsible for any import fees in their respective country.

Received An Faulty Item

If the item you received is faulty, please accept our apologies for the inconvenience. Please email: contact@saintmind.co.uk and we will resolve this issue.

Returns

You can return any item within 14 days of purchasing for a refund (excluding sale) or exchange. The items returned must be in the original condition it was sent in and complete with any tags. All returns will be inspected by ourselves if we deem any of the items returned to not be in a re-saleable condition your refund will not be processed and you will be contacted. We will not be responsible for refunding any original postage costs, nor any postage costs incurred when returning items. We will refund the credit/debit card used to place the order within 7 days once we have inspected the items and are satisfied with it.

Sale items

Please note, All sale items are final & non-refundable / non-exchangeable unless faulty.

Currencies

SAINT MIND LTD store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging GBP into any other currency.

Shipping methods

All UK orders are sent out via tracked & signed service (2-3 Business days)

All EU orders are sent out via tracked & signed service (3-8 Business days)

All ROTW orders are sent out via tracked & signed service (3-10 Business days)

Note: In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for the payment of redelivery.

Uncollected packages

SAINT MIND LTD will not be held responsible & pay for shipping costs if any packages have not been collected from the customer's local postal depot If delivery attempts are unsuccessful.

Secure Payment

We take the security of our customer's details very seriously and as such have measures in place on our website when taking payment to ensure your personal details are kept safe.

The SAINT MIND LTD store accepts payment by VISA / MasterCard / AMEX / Discover / Diners / CUP / JCB / Maestro & LayBuy. All transactions are encrypted and 100% secure. We also use Paypal for accepting and processing payments, one of the safest ways to pay online. For more information on the security Paypal.com offers please visit www.paypal.com

If you have any further questions?​ Please email us at contact@saintmind.co.uk

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